Last night I rang Dell in Germany as I am trying to buy one of their Mini Laptops with a solid state drive (SSD). The reason why I need SSD is that computers with a normal hard drive often die (forever) at high altitude.
A hard drive sits on a cushion of air and the air above 4,000m is just not thick enough to make the hard drive hover. When you switch on your computer at Everest Base Camp, for example, you can hear your hard drive grind. I had used my eight-year old Dell computer at high altitude for several years but this year it was just working too hard and it eventually died.
Anyway, to cut a long story short – I would like to share the conversation I had with Dell’s hotline operator last night. It was hilarious and I actually thought that I was in a comedy movie:
The conversation went like this (in German):
“Good evening, my name is Billi. I have a question about one of your products.”
“Ah, are you interested in a computer or a computer-related item?” (DELL does not really sell anything else).
“So, what is your mother tongue (we have been speaking in German the whole time!!)
“Ah good – what is your phone number?”
“Well, my phone number is in Pakistan so I am not sure whether this is of any value to you.”
“What do you mean, you don’t know your number.”
“Of course, I know my number but it is in Pakistan!”
“Do you want us to ring you in Pakistan?????”
“No, I dont want you to ring me at all as I am ringing you”.
“Yes, but we have a long waiting queue so we would ring you back. However, we would only ring you back in Germany, and not in Pakistan.”
“That is very well but I am in Pakistan, so I cant receive your call in Germany. Maybe I should ring you back tomorrow.”
“Yes, that would be good. But can you please ring us from Germany.” (!!!)
“Hmm..that could be a slight problem as I am not in Germany but in Pakistan and I am not sure whether I will make it to Germany by tomorrow.”
“Ok..then ring us from Pakistan. Goodbye.”